At Infinite Woman Limited, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This refund policy informs you about your right and receive a return on product purchased via our social media handle as well as describes the procedure, rules, guidelines relating to the return and refund relating to the product purchased.

Please read this policy carefully to understand your right and also understand the requirement for the return and refund of product.

  1. RETURN AND REFUND POLICY

We offer return, refund and repairs of damaged products according to the provision of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund, replacement or repair.

2 REFUNDS

W e offer refund for the product purchased if

The product delivered to the customer is different from the one the customer ordered or the size does not fit.

Customers may request a refund within: 24-48hours of delivery within Lagos and maximum of 10days outside Lagos and Nigeria following receipt of the product.

3. EXCEPTIONS

Notwithstanding other provision of this policy, we may refuse to grant refund or returns if:

  • You received what you ordered but simply changed your mind about the product.
  • You mishandled or misused the product in such a way that caused damage to the product
  • You were aware or notified of the problems with the product before making the purchase
  • You did not like your purchase or realize you had no use for it
  • If you have received the product and failed to make report within 48hours from the date of delivery.

4. DAMAGED GOODS

If you discover that the product you purchased from us is damaged during delivery:

  • Report the damage to us immediately upon discovery
  • Ensure that the damaged product is returned in the same condition and packaging it was when it was received.
  • We will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following periods: 24-48hours within Lagos and 10days outside Lagos and Nigeria.

 5. EXCHANGE OF PRODUCT

We also reserve the right to allow customers to exchange products with a similar or another product in our store in place of a refund.

6. RETURN SHIPPING

We will bear all shipping cost or other cost associated with the return of the product.

If the product is been returned for repairs or an exchange, we will also bear the shipping and delivery cost.

7. HOW TO RETUN PRODUCTS

Products may be returned as follows:

Fill a return form on our website indicating the customer’s name, address and products purchased or send your complaint to our whatsapp contact. We shall then verify the complaint and give feedback.

Product may be returned within: 24-48hours of delivery within Lagos and maximum of 10days outside Lagos and Nigeria following receipt of the product.

Returns are to be sent to the address sent with feedback to customer.

Refunds are issued at our own discretion as we may reject, grant a refund, replace or repair damaged products.

8. For enquires or comments regarding this policy, customers may visit https://www.instagram.com/infinitewman?igsh=bTdidXZjY3Bvb3Rp&utm_source=qr 

9. Contact our customer support on WhatsApp via  +1 (312) 918-1967 or send a mail to joy@fortyfifty.shop